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Coros users

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JoeCarr28 Aug 2022 4:29pm, 17 Aug 2022 79 posts	Quote Pin JoeCarr28 Likewise ... happy to help if needed.
zp Aug 2022 8:15am, 18 Aug 2022 652 posts	Quote Pin zp No, I haven't, but the recall doesn't mean you need to be without your watch for any time Unfortunately not. 21 days after getting the mandatory recall watch and filling out the form, I have no replacement watch nor received any store credit, and now my watch no longer works. Not great.
Steve NordRunner Aug 2022 8:41am, 18 Aug 2022 1,801 posts	Quote Pin Steve NordRunner What's happened to stop your watch working, zp? Is it displaying an error code? I was under the impression that the recall was for a potential future hardware problem.
zp Aug 2022 8:47am, 18 Aug 2022 653 posts	Quote Pin zp It's the recall notification appearing on the watch face. For the first 21 days after it first appeared, there was an option to dismiss the notification in order to use the watch; now there is not. Even after forcing a restart, I'm stuck on the same screen:
Steve NordRunner Aug 2022 8:57am, 18 Aug 2022 1,802 posts	Quote Pin Steve NordRunner That must be frustrating. I can only note that on the submission form for the recall they give an option that if it is not usable now they will rectify it within four hours. It might be worth going through the support process. support.coros.com
zp Aug 2022 9:00am, 18 Aug 2022 654 posts	Quote Pin zp Definitely frustrating! I've not had any issues with the watch until this, in almost 2 years - it's good they're pre-emptive in trying to replace watches before they eventually fail, just a shame they couldn't get a replacement out in time. I've filled out a support ticket a week ago, when they said it should be on it's way 'soon', and I've updated it again this morning. Hopefully won't be long!
Steve NordRunner Aug 2022 9:08am, 18 Aug 2022 1,803 posts	Quote Pin Steve NordRunner It sounds like the web page is making impressive promises that reality can't keep up with :(. At least you weren't brushed off with some excuse like a store credit email must be in your spam box.
zp Aug 2022 6:36am, 19 Aug 2022 655 posts	Quote Pin zp Sorted: they managed to give me another 60 days with my current watch, in order to give enough time to get a replacement to me. Happy enough with that. I resurrected my old - and massive - Suunto Ambit 3 Peak for the day yesterday. I'd forgotten how much of an upgrade the Apex was on that.
Steve NordRunner Aug 2022 8:23am, 19 Aug 2022 1,809 posts	Quote Pin Steve NordRunner Glad to hear it! Was that achieved by filling in the web form, or did you have to pester in other way - email or telephone for example?
zp Aug 2022 9:46am, 19 Aug 2022 656 posts	Quote Pin zp I did it via a support ticket. I did think about resubmitting the form with the setting changed to say my watch was stuck .. but then I thought that might send me to the back of the replacement queue again and I'd be waiting longer. Although giving me 60 more days makes me think they have a bit of a backlog to get through, so not holding my breath ..