Feedback FAQ

• How do I manually get a run from Garmin to Fetch?
• How do I re-establish my Garmin Connect connection?
• I have connected my Suunto, but why isn't it sending any data?
• How do I add a new parkrun to the listings?
• Where's my London Marathon benchmark?
  The benchmark system looks out for any sudden Bolt-like leaps in your GPS trace, to avoid giving you unexpectedly fast times. When it discovers you sprinting around at light speed, it ditches its attempt at using that data to produce a reliable benchmark. The tunnels and tall buildings in London cause havoc with your GPS trace, which in turn invalidates your marathon benchmark.
• How do I add a race to the directory?
  Check the Race Finder first to make sure another user hasn't already added it. To the right of the Race Finder, you'll see a red box saying "Race Not Listed?" in big letters. Click that to add your race.
• Why is my PB not showing / grey?
  Some races are marked as Non-PB, meaning that the race may have been measured short. More often than not this is a mistake. Let me know the name and date of the race (a link would be handy), and I'll update it.
• It says 'User not recognised'. Aargh!
  It's likely that your email address or password is wrong - try a Password Reset. If that doesn't work, let me know your nickname, and any info to help me find you, like your location and/or date of birth.
• What's WAVA?
  It's a rating between 0 and 100, which takes your age into account. If you score 100, you've equalled the world record in your age group! If you score 0, you've not told us your date of birth and sex.
• I'm being chased by the FBI
  You'll need to change your identity. Start with a huge false moustache, and practice answering common questions about yourself in a strong Welsh accent.