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May 2023
10:51pm, 23 May 2023
70,437 posts
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GlennR
I come between Charles Lindbergh and Yuri Gagarin. 
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May 2023
11:31pm, 23 May 2023
26,925 posts
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Dvorak
Oh, splendid
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May 2023
5:21am, 24 May 2023
6,103 posts
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Oscar the Grouch
😁
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May 2023
6:14am, 24 May 2023
145,847 posts
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GregP
Morning. Lovely day at The Cora
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May 2023
6:16am, 24 May 2023
145,851 posts
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GregP
Wrong thread. As you were
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May 2023
11:47am, 25 May 2023
70,475 posts
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GlennR
This is long, but deserves to be recorded for posterity.
Dear all,
If you've walked along the landing above the Entrance Hall in the last few days, you may have noticed a bit of a change to this space. Staff in Education and User Services have been carrying out User Experience work in the Entrance Hall and first-floor balcony over the last few months. The current furniture rearrangements are a month-long follow-up to this research, which has included behavioural mapping observations, requests for written comments from users and in-person interviews.
The research so far suggests that the Help Desk might be better positioned for users at the top of the stairs. Rather than spend money or too much time switching this around permanently and potentially finding that it doesn't work as expected, we are having a one-month trial using existing UL furniture. The Help Desk will operate from the top of the entry stairs for a month.
The two sofas that were in Aoi 2 are in the space where the Help Desk previously was, along with a coffee table. Observations made during the initial behavioural mapping phase suggested that some people use the first floor as a meeting place, or as a place to sort their items out before they go to other areas of the Library - this intervention is intended to meet this need.
Over the month's trial, we will collect staff feedback, compare enquiry stats between the two Help Desk locations, ask for user opinion and carry out more behavioural mapping observations. We may try a couple of other layouts. The findings will all then go towards future planning for this space.
After a month, it is planned that everything will go back to how it previously was, with the sofas removed and the Help Desk returned to the centre of the balcony. We will revert, assess, and then see what things we can implement in the short/medium term from the trial. Please let me know if you have any questions or feedback. Thanks to all those that staff the Help Desk, Facilities Management and Digital Services for making this trial possible.
Best wishes,
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May 2023
11:55am, 25 May 2023
52,815 posts
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McGoohan
I am picturing the Help Desk *right* at the top of the stairs, physically in the way
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May 2023
11:58am, 25 May 2023
79,171 posts
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Diogenes
I'm glad no one is mapping my behaviour.
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May 2023
12:11pm, 25 May 2023
7,844 posts
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Pothunter
I was picturing Helpdesk at the top of many many flights such that walking to see them would dissuade most from even trying
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May 2023
12:14pm, 25 May 2023
145,902 posts
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GregP
I was worried about it falling off the balcony
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