Feedback

Hello there!

I'm Fetch, aka Ian Williams - and I've been the editor and developer for Fetcheveryone since it was born on my living room sofa, one bored evening back in 2004. The site has been owned by Hearst Magazines since 2007, but I still look after everything you see here.

I run as often as I can (usually about 3-4 times a week), so I'm always nosing around the site, even when I'm not hard at work - it's like part of the family. I love hearing what you think of the site, and your bug reports and suggestions help me to improve the experience for everyone.

I try to reply to everything, but sometimes I feel like I'm trapped in an MC Escher sketch. The FAQ on the right might help with some common problems, but feel free to drop me a line.

Have a good day!
Fetch

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For editorial complaints, please contact complaints@hearst.co.uk

Frequently Asked Questions

  • I have a Garmin 10 and the plugin doesn't recognise it!
    According to Garmin, the plugin doesn't support this watch - but you can still upload the files individually. Plug it in, and it should show up as a disk drive, and on there you should find a folder full of FIT files (one per run). You can import these by clicking 'Add Training' up at the top of the page, and choosing the FIT option.
  • Garmin Express has caused problems
    It certainly hasn't helped the cat:pigeon ratio. Have a read of my blog for some advice on what to do. Longer term, I am working with Garmin to find a better solution for us.
  • My Garmin won't upload!
    There are quite a few common problems that crop up. Please have a read of this article first - and if that doesn't help, please provide as much detail as you can when reporting a problem.
  • How do I add a race to the directory?
    Check the Race Finder first to make sure another user hasn't already added it. To the right of the Race Finder, you'll see a red box saying "Race Not Listed?" in big letters. Click that to add your race.
  • Why is my PB not showing / grey?
    Some races are marked as Non-PB, meaning that the race may have been measured short. More often than not this is a mistake. Let me know the name and date of the race (a link would be handy), and I'll update it.
  • It says 'User not recognised'. Aargh!
    It's likely that your email address or password is wrong - try a Password Reset. If that doesn't work, let me know your nickname, and any info to help me find you, like your location and/or date of birth.
  • What's WAVA?
    It's a rating between 0 and 100, which takes your age into account. If you score 100, you've equalled the world record in your age group! If you score 0, you've not told us your date of birth and sex.
  • I'm being chased by the FBI
    You'll need to change your identity. Start with a huge false moustache, and practice answering common questions about yourself in a strong Welsh accent.

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