Frequently Asked Questions
My Garmin won't upload!
There are quite a few common problems that crop up. Please have a read of this article first - and if that doesn't help, please provide as much detail as you can when reporting a problem.
How do I add a race to the directory?
Check the Race Finder first to make sure another user hasn't already added it. To the right of the Race Finder, you'll see a red box saying "Race Not Listed?" in big letters. Click that to add your race.
Why is my PB not showing / grey?
Some races are marked as Non-PB, meaning that the race may have been measured short. More often than not this is a mistake. Let me know the name and date of the race (a link would be handy), and I'll update it.
It says 'User not recognised'. Aargh!
It's likely that your email address or password is wrong - try a Password Reset. If that doesn't work, let me know your nickname, and any info to help me find you, like your location and/or date of birth.
It's a rating between 0 and 100, which takes your age into account. If you score 100, you've equalled the world record in your age group! If you score 0, you've not told us your date of birth and sex.
I'm being chased by the FBI
You'll need to change your identity. Start with a huge false moustache, and practice answering common questions about yourself in a strong foreign accent.