Elderly parents or relatives to care for and/or worry about? This is the place for you.
135 watchers
Jan 2018
9:40pm, 16 Jan 2018
21,190 posts
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LazyDaisy
Oh no DBG that's awful :-(. I hope Santander reimburse the stolen money. At least my mum 'only' lost £300 once when some bloke knocked at her door looking for gardening work. He claimed he needed a chainsaw and offered to go and buy one for her 'to save her the faff of going to B&Q herself.' She gave him £300 cash and of course that was the last she ever saw of him. She didn't tell me for weeks, because she knew she'd done a stupid thing, and refused to report it to the police. |
Jan 2018
9:49pm, 16 Jan 2018
146 posts
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CK2
Santander have really tightened up security recently (they froze our account when we transferred an unusually large sum and questioned me intensely when I withdrew cash for the same job) so maybe they’re being targeted. Disappointed to hear how unhelpful they’re being this this case though DBG. I do worry about my Mum being scammed (she narrowly escaped one previously) as she is not good with money.
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Jan 2018
9:56pm, 16 Jan 2018
7,677 posts
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Duchess
The sad fact is that banks block a massive amount of fraud attempts, often without the account holder ever bring aware, unfortunately it's the cases where they aren't stopped - apparently without any fault bar possible foolishness on the part of the victim- that we hear and talk about. In some cases they go above and beyond, for example calling police into a branch where a vulnerable customer appears to be attempting to withdraw cash or make a funds transfer in suspicious circumstances. And then discovering the victim has gone home and tried to make the transfer via online banking. Which if they're lucky has already been suspended by the bank... |
Jan 2018
9:59pm, 16 Jan 2018
13,391 posts
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Carpathius
That's absolutely terrible DBG  Makes me glad that my MiL only has access to an account which we put money in for her.
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Jan 2018
10:48pm, 16 Jan 2018
288 posts
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hurricanehamlyn
Frag, we chatted to the registrar and she said they had created extra appointments this year to avoid people having to wait to register. Last January people were waiting 9 days.
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Jan 2018
10:51pm, 16 Jan 2018
1,985 posts
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jabberknit
My Mum won't have anything to do with computers or the internet, so at least that's one area she's not likely to have problems with. She was always the one who took care of the money, and worked as a wages clerk - she's still very good at it. Santander are weird. They stopped OH from buying a new laptop from Amazon before Christmas, because they thought it was too unusual for him (despite the fact that he's a total techie and is always buying gadgets), but they allowed a scammer to use his card details to buy $2,000 of Jimmy Choo shoes and various other things in New York. Fortunately they've refunded all the missing cash. |
Jan 2018
10:53pm, 16 Jan 2018
16,771 posts
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pedroscalls
Just had a message that they've upped my mum's Ketamine from 100mg to 150mg today, hopefully I will get out to see her tomorrow.
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Jan 2018
6:45am, 17 Jan 2018
4,376 posts
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BanjoBax
Santander123 whilst a current account was one of the best savings options for a while, more chance of scammers getting hands on large sums from one of those accounts, by the nature of the account perhaps.
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Jan 2018
7:08am, 17 Jan 2018
552 posts
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Little Miss Happy
DBG - if Santander are refusing to refund the money then you'll need to make an official complaint. Which made a super-complaint about this type of scam and the regulators are looking in to it but nothing is likely to happen for a year or more with regard to legislation (my husband works in a building society - I know nothing of these things). Probably not much help, sorry.
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Jan 2018
7:25am, 17 Jan 2018
6,046 posts
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Wobbling
Sorry to hear about what happened to your parents DBG. I work in fraud and these kind of cases are v distressing. Can I recommend the Action Fraud website, there’s lots of advice on there. Unfortunately a lot of fraudsters will try and get more money from victims; they might claim to be the police and will need a ‘holding fee’ or similar. Or claim to even be the bank and need them to do complex things to try and ‘trace’ the lost money. None of it’s true. No one honest will ask your parents for money in relation to this now. Another good resource is FFA UK’s ‘take five’ campaign with lots of tools to help protect people, particularly the elderly, from fraud. Fraud prevention advice is my job and I feel a sense of personal failure reading tales like this. Hopefully your local police force will have appropriate victim care policies in place. |
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