Feedback - Report A Problem

If you think something is broken or wrong or if you can't work out to do something, please use this form to let me know.
Your name
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Explain the problem
Please include any steps you took that might help me recreate the issue you're seeing
How serious is it?

Frequently Asked Questions

  • How do I manually get a run from Garmin to Fetch?
  • How do I re-establish my Garmin Connect connection?
  • I have connected my Suunto, but why isn't it sending any data?
  • How do I add a new parkrun to the listings?
  • How do I add a race to the directory?
    Check the Race Finder first to make sure another user hasn't already added it. To the right of the Race Finder, you'll see a red box saying "Race Not Listed?" in big letters. Click that to add your race.
  • Why is my PB not showing / grey?
    Some races are marked as Non-PB, meaning that the race may have been measured short. More often than not this is a mistake. Let me know the name and date of the race (a link would be handy), and I'll update it.
  • It says 'User not recognised'. Aargh!
    It's likely that your email address or password is wrong - try a Password Reset. If that doesn't work, let me know your nickname, and any info to help me find you, like your location and/or date of birth.
  • What's WAVA?
    It's a rating between 0 and 100, which takes your age into account. If you score 100, you've equalled the world record in your age group! If you score 0, you've not told us your date of birth and sex.
  • I'm being chased by the FBI
    You'll need to change your identity. Start with a huge false moustache, and practice answering common questions about yourself in a strong Welsh accent.
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